Contact Information
General
Shopping
Order
Information
Shipping
Returns
Guarantee
Security/Privacy
Contact Information
www.LHSound.com
Sales and Pricing Information: sales@lhsound.com
Product Information: info@lhsound.com
Returns Assistance and RMA: service@lhsound.com
Telephone: 512-LHSound - 512-547-6863
Please note: During busy times it may be necessary to leave a message. We will return your call promptly.
Hours of Operation - Shop on-line 24 hours a day, 7 days a week
About Us - See Our
About Us Page
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General Shopping
Searching Your Store - Browse our selection of effect pedals, amplifiers and accessories by manufacturer name or effect category type.
Shopping Tips - To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: To find a clickable link place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is not a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product.
Product Availability - Availability and stock status is listed on the details page for each item.
Product and/or Warranty Information - All new products are sold with the manufacturer's limited warranty. The warranty period and service varies by manufacturer and product. Please contact manufacturer for details.
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Order Information
Placing Order Options - To place an order on our website, please use our secure on-line shopping cart. If you have questions regarding any of our products please email us 24 hours a day, 7 days a week at info@lhsound.com
Tax Information - Ohio customers will be charged 7% sales tax. This is the only tax we collect.
Payment Methods Available - We accept major credit cards Visa, MasterCard, American Express and Discover. We also accept PayPal.
For orders outside the U.S.A. and Canada we accept Bank Wire Transfer and Western Union Money Transfers.
Problems with Your Order - If there is a problem with your order please contact our Customer Service Department at sales@lhsound.com
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Shipping
Free Shipping - We offer FREE SHIPPING on most orders over $99 shipped to the Continental United States.
Shipping Methods Available - Purchases that qualify for FREE SHIPPING will be shipped via 5-7 day ground service. Customers have the option during checkout to upgrade their delivery choices for an additional cost to UPS Next Day Air (Next Business Day), UPS 2 Day Delivery, or UPS 3 Day Select.
Shipping Times - Lighthouse Sound, Inc. specializes in fast, safe shipping. We get your gear to you fast. Most in stock orders ship the same day if the order is received before 3:00 pm Eastern Standard Time. All orders placed after 3:00 pm are shipped the following business day. All orders are professionally packed and insured for shipping.
Shipping Rates - Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
International Customers - Lighthouse Sound, Inc. ships gear WORLDWIDE. The online shopping cart system is to process orders only from United States and Canada. If you are ready to place an order and live outside the USA or Canada, please email our Sales Department at: sales@lhsound.com
Please see our International Orders and Shipping page for complete details.
Track Your Order - We provide tracking information for all shipments.
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Returns
Return Policy - Lighthouse Sound, Inc. offers customers 5 days from the time you receive your shipment to return your item. Please see our
Shipping and Returns page for complete details on our return policy.
Process - To return an item, please email us at returns@lhsound.com with a brief description of your return, purchase date, order number, and our returns department will acknowledge your return request and issue you a Return Merchandise Authorization Number by email. Please see our
Shipping and Returns page for complete details on our return policy.
Restocking Fee - Please see our
Shipping and Returns page for complete details on our return policy.
Shipping - You must ship the item back to us within 2 days of receiving the Return Authorization Number. The customer must pay the shipping cost involved in returning an item. Please see our
Shipping and Returns page for complete details on our return policy.
Warranties - All new products are sold with the manufacturer's limited warranty. The warranty period and service varies by manufacturer and product. Please contact manufacturer for details.
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Guarantee
Statement - Lighthouse Sound, Inc. strives to provide you with the best value, at the best price. We value your business and are committed to keeping our prices low, and SAVE you money!
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Security/Privacy
Terms- Lighthouse Sound, Inc is committed to protecting your privacy. We gather personal information so that we may process your orders and request for information. Customer email addresses, shipping address, and all other customer info are kept strictly confidential and are never sold or shared. We do not store credit card information.
Lighthouse Sound, Inc. uses SSL (Secure Sockets Layer) technology, so that all personal and confidential information you provide us with (credit card number, expiration date, etc.) is transmitted via a secure browser-to-server link. SSL is the industry standard technology for creating secure Internet connections and has been used for many years, providing millions of Internet shoppers with the highest level of security available.
Please view our
Privacy Policy for complete details.
Additional Information - This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
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