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Build your TONE... Find your SOUND... LHSOUND.com
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Shipping & Returns
Purchases that qualify for FREE SHIPPING* will be shipped via 5-7 day ground service. Customers have the option during checkout to upgrade their delivery choices for an additional cost to
All orders are packed and shipped as fast as possible. Just note if you are choosing overnight, 2-day, etc., it does not mean you'll get the item tomorrow. It means that when the item is shipped it will be sent in the manner you selected. We do try to process orders for true next day but it may be too late in the day or a Sunday etc. Cut off time is 3:00 pm EST.
*FREE SHIPPING offer is for qualifying orders shipped to the Continental United States.
Shipping Damage Claims
Lighthouse Sound, Inc. offers customers 5 days from the time you receive your shipment (as recorded by the tracking number) to return your item. Customers must first contact us by email to file for a return of a purchased item. Do not send you package back to us blind without notification, as you will be charged a 25% service penalty and restocking fee, no exceptions.
To return an item, please email us at
The customer must pay the shipping cost involved in returning an item. The customer is also responsible for carefully repacking and insuring the item. We can take no responsibility for an item that is lost, damaged, or stolen in transit. Our original shipping cost of the item (including items that had free shipping) will be subtracted from the refund or credit towards exchange.
Items must be returned in as new, exact condition as when it shipped from our warehouse. All original boxes, batteries, power supplies, packaging wrap, warranty cards, decals and instructions must be returned with the original item. If items are not received by our returns department in as new mint condition, you will be charged a 25% reconditioning fee for the item, no exceptions.
You have 5 days (as recorded by the tracking number) to notify us about defective items that you want to return to us. After 5 days, please contact the manufacturer / distributor. To return an item, please email us at
The following items CANNOT be returned:
Pedalboard Cable Kits and Accessories - Regardless of Brand
Pedals or Pedalboards with sticky Velcro attached (or attached and removed) cannot be reconditioned and will not be accepted as a return, no exceptions.
Pedaltrain PRO Pedalboards (Hard case and soft case models)
All INTERNATIONALLY shipped orders
Copyright 2007 Lighthouse Sound, Inc. All rights reserved. All trademarks and registered trademarks are property of their respective owners.
Shipping & Returns